Flexible IT Support
Most organisations pay thousands a month for an on-site technician who sits idle most of the day. Flexible IT Support gives you everything a good in-house tech does — helpdesk, monitoring, patching, security, backups and hands-on fixes — mostly delivered remotely, with on-site visits when a job genuinely needs them. You only pay for the work you actually use.
Monitoring, patching, security and backups run in the background as standard — they don't eat your hours. Your included time is real engineer work: fixes, changes, onboarding and on-site visits when they're needed.
Your team gets a real person for the day-to-day: logins, email, printing, devices and the dozens of small things that stop work — answered quickly, mostly remotely.
We watch your machines and servers around the clock and catch problems — failing disks, runaway updates, offline backups — before they become outages.
Operating systems and key software kept current and secure, scheduled so updates land without disrupting your team.
Antivirus and endpoint protection deployed, monitored and kept healthy across every device, so threats are caught early.
We monitor your backups and verify they're actually running — so if the worst happens your data is genuinely recoverable, not just 'configured'.
New starters set up and ready on day one; leavers cleanly de-provisioned the same day — accounts, devices and access handled properly.
Day-to-day administration of your email and productivity suite — accounts, licences, shared drives, permissions and security settings.
Most issues are fixed remotely, but when a job genuinely needs hands on hardware — a failed machine, a network point, a new install — we come to you.
We deal with your IT suppliers and ISPs so you don't have to, and send a plain-English monthly report on what was done and what to watch.
A full-time on-site technician costs a salary every month whether there's work or not — and most days there isn't enough to fill. Flexible IT Support gives you the same capability on tap, mostly remote with on-site when it's needed, and you only pay for the work you actually use.
| Best valueFlexible IT Support | Full-time on-site tech | Break-fix / ad-hoc | |
|---|---|---|---|
| Typical monthly cost | From £650/month | £2,500–£3,500+ salary | £75–£120/hour, reactive |
| You pay for | Only the work you use | A full salary, idle time included | Every call-out, when it's urgent |
| Proactive monitoring & patching | Included, always on | Only when they're in | |
| On-site when it's genuinely needed | Yes, when the job needs it | Always on-site, needed or not | Chargeable visit |
| Cover for holidays & sickness | Always covered by the team | If someone's available | |
| Recruitment, management & HR | None — no headcount | Your responsibility | None |
| Unused time | Rolls over, up to 3 months | Paid for, gone | N/A |
| Lock-in | None — no minimum term | Employment contract | None |
Comparison figures are typical UK market rates, shown for context. All prices exclude VAT.
We map your setup — devices, users, email, key systems — and put monitoring, patching, security and backups in place. Usually live within days.
Your team logs issues and we handle them, mostly remotely. We come on-site when a job genuinely needs hands on hardware. Monitoring runs in the background so we catch problems early.
Each month you get a plain-English report. Unused hours roll over, and if your usage settles higher or lower we adjust the plan so you're never paying for idle time.
Tell us what you run today and we'll show you exactly what Flexible IT Support would cover — and what you'd save against a full-time on-site technician.